MOUNTAIN VIEW, Calif., Oct. 14, 2026 /PRNewswire/ — Level AI, the customer intelligence platform for contact centers, today announced that Shane Abeyratne, Senior Vice President, Global Business & Finance Services at Cardinal Health, has joined the company’s CX Advisory Board.

Shane Abeyratne, Senior Vice President at Cardinal Health, leads a global organization focused on enterprise service delivery, operational excellence, transformation, and value creation. He is responsible for advancing scalable business capabilities across customer, employee, and financial services while leveraging global delivery networks and emerging technologies to improve business performance and customer outcomes. With more than 20 years of executive leadership experience, Shane has built and scaled high-performing global organizations across healthcare, telecommunications, and financial services. He is an active contributor to the advancement of the global business services profession through service on the APEX GBS Standards Committee and supports his local community through service on the Board of Goodwill Columbus.

Abeyratne joins Level AI’s CX Advisory Board with a focus on operational scale and cross-functional service delivery.

“Great AI doesn’t replace human potential, it amplifies it. The opportunity ahead is not just to automate work, but to reimagine how organizations serve customers, empower employees, and create value. I’m honored to join the Level AI Advisory Board and contribute to shaping the future of AI-driven service and business transformation,” said Abeyratne.

Ashish Nagar, founder and CEO of Level AI, added: “Shane leads one of the largest global services organizations in healthcare, spanning customer, employee, and financial services. Most AI-in-the-enterprise frameworks look at one function at a time. The best ones will come from leaders who think across all three at once, which is why bringing Shane on sharpens what the Board can produce.”

Abeyratne is the second member appointed to the Board, which launched in August. The CX Advisory Board convenes senior technology and CX leaders from Fortune 500 companies to develop shared frameworks for how AI is deployed, measured, and governed in enterprise customer operations.

The Board will continue to add members over the coming months, with a focus on executives responsible for large-scale customer contact operations.

About Level AI
Level AI is the customer intelligence platform for the contact center. Level AI unifies QA, insights, coaching, automation, and AI agents on the same conversation data, so improvement across people, processes, and technology draws from the same customer truth. The company is based in Mountain View, California, and works with contact centers across financial services, healthcare, retail, telecommunications, and other industries.

Media contact:
Phyllis Fang
phyllis.fang@thelevel.ai

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SOURCE Level AI